BI Becoming Key Enabler for IT Performance Management – TRAC Research
Preliminary findings of TRAC’s end-user survey show that organizations are still struggling to gain full visibility into their IT services and infrastructure.
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Tobin and I had the opportunity to speak with a new friend, Bojan Simic, yesterday of TRAC Research. We shared thoughts on what is required to deliver Business Service Management (BSM) and help...
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